MotorIn Bali: Motorcycle Rental 100% Operated by AI
From 6 hours/day answering WhatsApp manually → 30 minutes/day just reviewing. 2 AI agents manage all customer service and operations, 24/7.
◆ The Challenge
MotorIn Bali is a motorcycle rental business in Bali. Most customers come from tourism — travelers who want to explore Bali by motorbike/scooter.
Main problems:
- ✗Owner had to hold their phone all day (6+ hours/day) answering WhatsApp chats
- ✗Many chats missed at night → potential customers lost to competitors
- ✗Average response time 30 minutes — too slow for impatient tourists
- ✗Operations (checking motorcycle availability, delivery schedule) still manual
- ✗Difficult to scale because of owner bottleneck (1 person handles everything)
◆ The Solution: 2 AI Agents
Dina
Customer Service Agent
- →Answers all WhatsApp inquiries in the customer's language (EN/ID)
- →Checks motorcycle availability in real-time via MCP tools
- →Sends price quotes, terms & conditions
- →Guides customers through the booking process
- →Escalates to owner only when truly necessary
Opik
Operations Agent
- →Morning briefing: today's deliveries & pickups
- →Tracks overdue operations and alerts the owner
- →Fleet status monitoring (available, rented, maintenance)
- →Booking management and schedule optimization
- →Revenue and occupancy rate reporting
◆ Technology Architecture
◆ The Results
Before vs After AI
"Before using AsetIn's AI agent, I had to hold my phone all day to answer customer chats. Now I just review in the morning, the agent handles the rest. Revenue went up because no chats are missed — especially night inquiries from tourists."
◆ Key Takeaways
AI agents don't replace humans — they handle repetitive tasks so the owner can focus on strategic matters
MCP protocol enables AI agents to access real-time data directly (motorcycle availability, schedules, etc.)
Multi-agent architecture (CS + Ops) provides comprehensive coverage
ROI is felt in the first week — not months or years
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